Refund policy
We hope you love your order from House of Two Studio. However, if you are not completely satisfied, you may return your item within 14 days of receiving your order.
To be eligible for a return:
- Items must be unworn and unwashed
- All original tags must be attached
- Items must be returned in their original condition
Returns must be requested within 14 days of delivery.
Customers are responsible for return postage costs unless the item is faulty.
We recommend using a tracked return service, as we cannot be responsible for items lost in transit.
Once your return has been received and inspected, refunds will be processed within 5–7 working days to the original payment method.
Original shipping fees are non-refundable.
If your item arrives faulty or damaged, please contact us within 48 hours of delivery with photographic evidence.
To request a return, please email: Houseoftwostudio@gmail.com